SMS & Text Message Scams

SMS scams (also known as “smishing”) happen when scammers send text messages pretending to be a trusted organisation or person to trick you into clicking a link, calling a number, or replying with personal information. These messages often create urgency, warning that something is wrong or offering a reward that needs immediate action.

A very common example is a delivery message claiming a parcel could not be delivered and asking you to click a link to pay a small fee or confirm your address. These messages may appear to come from Australia Post, DHL, or another courier and often include convincing wording and timing, especially if you’re expecting a delivery.

Other SMS scams include messages claiming to be from MyGov, your bank, or a telco saying your account has been suspended, compromised, or is due for a refund. Some texts ask you to reply “YES” or “NO”, which can confirm your number is active and lead to more scam attempts. Workplace-related texts may impersonate a manager or colleague, asking for gift cards, invoices, or urgent help.

To stay safe, be cautious of unexpected texts — especially those with links or urgent requests. Don’t click links or call numbers from a message. Instead, open the organisation’s official app or type their website directly into your browser. Never share passwords, codes, or personal details by text. If a message seems suspicious, delete it and report it to your mobile provider or the organisation being impersonated.